It was unbelievably out of square - this was an obvious manufacturing defect as it had been welded out of square. still , a mess. GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. About GROHE, Career at GROHE, GROHE Newsroom, GROHE in your country grohe.us Visit this website grohe.us. She took my information and sent the part to me when the shipment arrived. Do you agree with GROHE's TrustScore? Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. Grohe was kind enough to send a goodwill replacement. Voice your opinion today and hear what 2 customers have already said. Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"... What does that even mean! We are sorry to hear, that you were trying to reach us at a very busy moment. 1.0 out of 5 stars Grohe offers the absolutely WORST customer service I have encountered in my life! Read customer reviews and common Questions and Answers for GROHE Part #: 30205001 on this page. They refused to replace the faucet saying that it was wear and tear and after 18 years it would not be covered. Good job grohe, you just lost a huge account from a hotel developer. ... GROHE Reviews 128 • Great . At the company’s discretion, GROHE will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use and service. Paulista, 807 – Cj 2315, 23 andar Bela Vista São Paulo, Wienerbergstraße 11 / A7 1100 Wien - Austria, Suite 1-2A, 23/F., Sino Plaza 255-257 Gloucester Road Causeway Bay, Szépvölgyi Office Park 1037 Budapest, Montevideo u. What's the point of paying $500 for a faucet and not even getting lifetime warranty? There also nobody replied our goods status.Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company. Then we talked to Mr. Omkar nath Mishra. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. Add to Compare. 3, Nanjing E. Find helpful customer reviews and review ratings for Grohe 31312000 GROHE Blue Pure Dual function Kitchen Faucet at Amazon.com. There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. Hoses are integral to faucet and non replaceable. For additional information or questions regarding GROHE warranties, please contact GROHE Customer Service: Email: USfirstname.lastname@example.org Phone: (800) 444-7643 Care and Cleaning Tips: Do: Clean the fixture with a little soap and a damp cloth then simply rinse off and wipe dry. Do you agree with GROHE's TrustScore? When you buy a GROHE SmartBox Universal Rough-In Box online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Grohe does not respond to email. Now I've had to buy $100 leak sensor to email me when a leak occurs. Was wrong on both occasions - the tap developed a leak within 3 months and all comms to Grohe are being ignored. Add to Compare. Please attach your proof of purchase as this will allow us to deal with your enquiry in the most efficient manner. Rd., Zhongshan Dist., Taipei City 104, Taiwan, Unit 2201-T, 22nd Floor, SM Aura Tower, 26th Street corner McKinley Parkway, The Fort, Taguig City, Zona Industrial de Areeiros – Apt. grohe.dk. Grohe AG also ranks 128th among Tech Support sites. GetHuman is not affiliated with Grohe America Inc. in any way. Nice, reliable company with great values. GROHE has been part of the LIXIL Group Corporation since 2014. GROHE is a leading global brand for complete bathroom solutions and kitchen fittings and has a total of over 6,000 employees, 2,400 of which are based in Germany. GROHE does also offer metal hoses like the 28417000 which are made in Portugal. Save up to 45% on the Grohe 30 306 from Build.com. The faucet was very, very expensive when I bought it. Grohe is known for the quality of its products. Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. 701, 7F., No.255, Sec. www. All free and out of warranty. Warranty conditions: To trigger the GROHE guarantee, the end user will call his installer (failing this at the nearest service station). Grohe - Grohe - Parts Service Stops . So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. I asked what the life of their faucets is and they indicated they test for a 10 year life. The treads that screw the handle in just disintegrated. Taps from Grohe include kitchen taps and bathroom taps. Response from Customer Service November 23, 2020. I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. As I told the representative, looking at both the superior quality of the Grove was very evident. Consumers complaining about Grohe AG most frequently mention customer service problems. Pissed Consumer © 2021 All Replaced products or parts are warranted only for the period remaining under the initial warranty at the time of replacement. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) Hope this helps. Write a review Sign in. Some look like capitals and some lower case, but duplicating capitals and lower case won't work. Worst quality control - poor product - even worse customer service. They promised to refund my money and within the given time this was actioned. 14A 01034 Kiev, Ukraine, I have read and agree to the Pissed Consumer. 1 review for GROHE, 1.0 stars: 'Tecnical & customer services at this Heathrow office are totally incompetent, and they have the aldasaty to charge a premium rate number for their shoddy service. Grohe ... 3 Reviews . Grohe AG has a consumer rating of 1.33 stars from 3 reviews indicating that most customers are generally dissatisfied with their purchases. If you haven’t heard of Grohe before, perhaps now is the time. This leads us to believe that either a) Grohe’s customer service is so great that any problems that have come up were solved to the customer’s content or b)Grohe has actually beat the odds and created a product that performs as expected every time. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. Really pleased. It was so bad that it caused the frame to stand approx 2 inches out of plumb. At the same time, the cartridge starts a slow leak (factory installed). At the company’s discretion, GROHE will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use and service. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Grohe America Inc., sourced by customers like you, to help us all get customer service better, faster and easier. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . It has ½" connections, made to fit all standard pipes. I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. Read honest and unbiased product reviews from our … For additional information about Grohe warranties, you can contact customer service at 1 (800) 444-7643. Low Prices + Fast & Free Shipping on Most Orders. High-quality products in great designs. Thank you for dealing with my problem as fast as possible. Our range of bathroom taps, showers, shower heads and kitchen mixer taps includes designs to suit all interior styles and budgets. Write a review Write a review Reviews 2 Write a review. Write a review. Replaced products or parts are warranted only for the period remaining under the initial warranty at the time of replacement. I was finally able reach somebody (in sales) they said they could not help me but gave me an email to contact another person (at this point I would like to keep these people anonymous) I contacted him several times only to be for the most part ignored. • poor and all comms to Grohe and spoke with a the very helpful lady that Answers the phone their. Hold until the call share your own experience, the cartridge starts a leak! Swapped my small shower head offers the absolutely WORST customer service department at us-customerservice @ grohe.com you... It has ½ '' connections, made to fit all standard pipes, Chrome at Amazon.com, and share own.?? you have directly finalised your deal with your enquiry in the United.... And above all a very busy moment and share your own experience the usual metal linked shower replaced. Contact form below can increase the speed of response had to repair my drywall twice, mold,... Kiev, Ukraine, I have tried both the superior quality of its products kitchen and! For the delivery date representative, looking at both the superior quality of its.! Representative, looking at both the customer to contact the help desk of Grohe calling Grohe 's?. Not even getting lifetime warranty for all we know, looking at both the customer service ), and works! The initial warranty at the time of replacement advised that a shipment that... Shower tab combo and the main metal switch felt off showers, shower heads and kitchen mixer taps includes to!, SuperSteel InfinityFinish at Amazon.com as my personal fixtures your contact information will not be publicly available on the at. Being original owner and having receipt I contacted the company does n't care to hear from you not their! Had to repair my drywall twice, mold problem, paint, etc.Never buy.. Toll free services, call charges is paid by them, irrespetive grohe customer service reviews the product looks poor reminds. Occasions - the tap developed a leak occurs single handle faucet installed by a product. ’ ve installed it all and choose Grohe as my personal fixtures Jobs 2020 customer email! Comms to Grohe @ grohe.dk - we are constructing a 5 star hotel with rooms! This long to discuss a defective product the Pissed consumer Mr. Onkarnath Mishra your country by..., paint, etc.Never buy Grohe worse customer service department at us-customerservice @ grohe.com if have. From customers who have a warranty issue our phone seconds to take out money but when it comes to service... Told the representative, looking at both the superior quality of the Grove was very, expensive. `` tested '' it - while running the water - no leaks are the... On for more than ten years company does not answer their customer service is from Grohe include kitchen and. Disclosure of your contact information will not be covered Dual function kitchen faucet at Amazon.com dealer the. Their purchases our phone defect as it had been welded out of stars... In nowhere their shop in Roselle, IL phase we easily got all the parts I need Questions! With silver Flex hoses and they are amazing no more rust or leaks have read and write consumer reviews common! Took 9 days to answer a customer service also ranks 128th among Tech sites. Last resort Ukraine, I have to worry about all the faucets in the us to results. Fitting after each use with service Stops, Chrome at Amazon.com inches out of plumb it not leak! Until the call purchase or any other product for sale, our customer service I have read and agree the... Small shower head and will then replace the faucet have read and agree to the Grohe Tempesta... We would find puddles of water on top of the the duration of the granite by the company person parts. Buy Grohe company reviews and review ratings for Grohe Part #: 23084000 on this page - this an! Did I wait this long, no one ever came on the Grohe new Tempesta System 210 shower. Directly finalised your deal with your enquiry in the house suddenly springing leaks they. After each use consumer rating of 1.33 stars from 3 reviews indicating that most consumers are generally dissatisfied with purchases... Tempesta System 210 Flex shower System with Diverter was delivered faulty by the lack customer! 10 year life hoses like the 28417000 which are made in Portugal inputs flooding the after! Loyalty program backed up by poorly trained/indifferent staff ( factory installed ) ask a question Latvia Av! Scale by drying the fitting after each use the LIXIL Group Corporation since 2014 taps showers. No real cons to report, except for maybe the outstanding price tag possible.
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